ABOUT US
IHSN is a network exclusively dedicated to serving and representing the needs of Indiana non-profit, post-acute, long-term care providers.
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Members have access to resources, contract review and negotiating services, utilization reports and scoring that shows how their facilities rank both statewide and nationally.
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Plus, members have a dedicated managed care team for contract negotiation, credentialing services, and a robust quality program.
OUR MISSION
To maximize the health and well-being of seniors in its member communities through innovative, cost-effective care management practices and quality improvement activities through contracting relationships with health plans and health delivery systems.
Meet The Team
Carolyn Roten
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Partner of Strategic Health Care
Carolyn’s more than 20 years of experience in health care include serving as the Director of Business Development for a large health care network where she presented and negotiated contracts with managed care organizations, working in the health insurance division of a national insurance carrier, and holding offices with the Ohio Continuum of Care Council, Continuity of Care Coordinators and serving on several health care provider boards. As a Partner of Strategic Health Care, Carolyn provides managed care contracting services to a broad spectrum of health care providers. She holds a degree with honors from Franklin University in Business Administration.
Dawn Miller
Vice President, Contracting and Process Improvement
Dawn is the VP of Contracting and Process Improvement, her career in the managed care industry spans over twenty years. Her current responsibilities include managed care contracting and network management related activities.​
Prior to joining Strategic Health Care, Dawn gained experience working for a national leader in the health insurance industry, a Medicaid payor, a state government Medicaid division, and a national non-profit where she managed health programs for cancer survivors.​
She has extensive knowledge of managed care operations, contract management, Medicare/Medicaid and Workers Compensation policy and process; and process development/improvement methodologies/development/administration.​
Dawn is a graduate of Bowling Green State University with a Bachelor of Science in Business Administration. In 2003, she earned her Master of Business Administration, graduating with honors from Franklin University in Columbus, Ohio.
Arlene Jaroscak, RN, LNHA
Senior Vice President of Network Management & Quality
As Senior Vice President of Network Management and Quality at Strategic Health Care, Arlene works with health care networks, managing their Quality and Contracting efforts, as well as the pay for performance initiatives of providers, including facilities, physicians and suppliers. Arlene’s visionary executive leadership in healthcare and her passion for quality and serving seniors, has traversed the long-term care continuum. She is a Licensed Nursing Home Administrator, Registered Nurse, Clinical Consultant, Conference Presenter, Speaker, and Author. Arlene received her Bachelor’s Degree in Long-term Care Administration from St. Joseph’s College of Maine and is a member of the Leadership Lorain County Class of 2009.
Board Members
Robert Newcomer
Board Chair
Hooverwood
7001 Hooverwood Road
Indianapolis, IN 46260
rnewcomer@hooverwood.org
On Board – 12/01/2020
Vanessa Milliken
Quality Chair Co-Chair
Bertha D. Garten Ketcham Memorial
601 E Race St
Odon, IN 47562 Vanessa@ketchammemorial.com
On Board – 06/01/2026
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Kasey Reynolds
Quality Chair Co-Chair Holy Cross Village at Notre Dame
54515 SR 933 North
Notre Dame, IN 46556
kreynolds@holycrossvillage.org
On Board – 06/01/2026
​Finance Chair - Open
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Sarah Miller
Contracting Chair
BHI Senior Living - Westminster Village N 8330 Allison Point Trail
Indianapolis, IN 46250
On Board - 06/01/2026
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Evan Lubline
Membership & Marketing Chair
Hooverwood
7001 Hooverwood Road
Indianapolis, IN 46260
elubline@hooverwood.org
On Board – 06/01/2020
Eric Essley
Ex Offico
LeadingAge Indiana