News You Can Use

April 28, 2026

Hello IHSN members.  We hope that you have all been enjoying a wonderful Spring and that you are ready for the May flowers these April showers are said to promise.  We have a few updates we want to share; please see below. 

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Please join us in welcoming the following membership to the board.  We thank them all for their commitment to IHSN and look forward to their guidance and expertise in these board roles. 

Quality Co-Chairs

Kasey Reynolds – Holy Name Village

Vanessa Millikan – Ketcham Memorial

Contracting Chair

Sarah Miller – Westminster Village North (BHI Senior Living)

Are you interested in a board position or serving on a committee?  Reach out to Dawn Miller and let’s chat.  The following board positions remain active and open for new leadership.  There is always room for you on a committee.  

Finance Chair

Membership and Marketing Chair

Vice Chair

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IHSN was made aware, in early April, that residents at some facilities were receiving notifications that the facility was no longer in network with Anthem.  This letter references the facility as the PCP and pertains to both the Medicare Advantage and Pathways programs.  In response, ISHN reached out directly to Anthem and learned this memo was sent to residents in error and noted that the facility would not be the PCP.  IHSN asked for guidance the facility could share with the residents to put their mind at ease the following was provided: 

“… you could advise the member to disregard the letter.  The letter was sent in error as your facility is not considered their PCP.  The member can reach out to member services using the number on the back of their id card. “

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Humana Annual Compliance Training. 

IHSN did reach to confirm, upon receipt, that this was a training required of all IHSN members participating in Pathways.  It is indeed and therefore we did remove one line from the email that was received as listed what Humana noted was an arbitrary effective date.  Please make time to ensure that your facility completes the annual requirements noted below. 

Welcome to Humana Healthy Horizon’s in Indiana!  

The Centers for Medicare & Medicaid Services (CMS) and state Medicaid contracts require all Humana-contracted healthcare providers to complete annual compliance trainings. Providers may fulfill this requirement by attending the live webinar listed on the training calendar for-Provider Orientation. For your convenience, compliance training requirements can be reviewed at Indiana Medicaid: Provider - Compliance Requirements while all other compliance training materials/resources can be viewed at Humana Healthy Horizons in Indiana Training Resources.  

Compliance Requirements:  

Training	Due Date
Provider Orientation	Yearly
Cultural Humility and Implicit Bias Training	Yearly
Health, Safety, and Welfare Education	Yearly
Critical Incident Reporting	Yearly

If you would like to arrange an optional onboarding, please click on this link: Register Here

Helpful Resources:  

Provider Website: Humana.com/HealthyIN 

Humana Provider Manual: 2024 Provider Policy & Procedures Manual 

Humana Contact Center: 866-274-5888 

LTSS/HCBS Regional Map: LTSS/HCBS Provider Reps 

General E-mail: InMedicaidProviderRelations@humana.com